CONSTANTA Customs Broker, Russia

March 31, 2009

Letter of Recommendation

All-Russian customs broker “Constanta” has been working with Pucelik Consulting Group since 2008. Employees of our company took part in the cycle of educating seminars: “Effective Business Skills”, held by Frank Pucelik and did the work on complex development and enhancement of organizational processes in the company under the direction of Pucelik Consulting Group consultants. Interesting and dynamic seminars on the subjects connected with leadership skills development, organizational development of a company, learning the implementation of human motivation in business and effective communication skills development were supported with qualitative handout materials, examples of top companies from Western countries as well as the CIS.

During the training, there were often discussions about the effectiveness of such examples in non-competitive markets, employees of the company asked such questions and Mr. Pucelik gave exact and practically supported answers to that. The employees noted that the recommendations, given by Mr. Pucelik, can be immediately implemented within the terms of Russian business, which proves trainer’s perfect knowledge of domestic market situation.

We have noticed the results in our company right after few months of work with Pucelik Consulting Group. Creative and thorough approach of Mr. Pucelik and consultants of the company, imbedding in his methods, allows to reduce the amount of conflicts in the organization, avoid information losses, motivate employees for constant search of new ways to improve their work. Methods introduced by Pucelik Consulting Group are great base for intensive development of our business. Even in difficult times of financial crisis in 2008-2009 we were able to obtain company growth and excess of operating indicators compared to previous year.

We can recommend Pucelik Consulting Group as trustworthy partner for increasing the quality of your business and its wonderful specialists in the field of organizational management and development.

Special thanks to Mr. Pucelik personally for individual approach to the work with founders of the company. Coach sessions, held by Mr. Pucelik, allow to solve issues that take place in business and private life, define priorities and find extraordinary solutions for long-term questions.

With respect,

V.N. Yaroshenko
General Director